Frequently asked questions.

We’ve compiled answers to some of our most frequently asked questions to provide you with quick and convenient access to the information you need

General Questions:

  • We primarily serve the Mornington Peninsula. If you’re unsure whether your location falls within our service area, feel free to reach out, and we’ll be happy to discuss your needs.

  • Yes, we offer high-quality residential cleaning services tailored to your home’s specific needs. Whether you require a one-time deep clean or ongoing maintenance, we are here to help.

  • Yes, we provide professional cleaning services for offices, retail spaces, and other commercial properties. We ensure a clean and healthy workspace for your employees and clients.

  • Yes, we supply all necessary cleaning products and equipment, so you don’t have to worry about a thing. Our team arrives fully prepared with high-quality, eco-friendly products and professional-grade tools.

  • Yes, we use environmentally friendly, non-toxic cleaning products that are safe for your family, pets, and the planet. Our products are carefully selected to provide effective cleaning while minimizing environmental impact. We have dedicated over 1,000 hours to testing our products to ensure they meet the highest standards of quality and efficiency, delivering the best possible results.

  • Booking a cleaning service is simple. You can schedule an appointment through our website, send us an email, or give us a call. We’re happy to assist you in finding a time that works best for you.

Service & Scheduling:

  • A cleaning consultation is a free, no-obligation visit where we assess your home or office to provide an accurate quote. During this visit, we evaluate factors such as the size of the space, the level of buildup, and any specific cleaning requirements. This is also an opportunity for you to ask questions, discuss your preferences, and arrange a time that suits you best.

  • Our standard operating hours are 9:00 AM to 6:00 PM, but we also offer after-hours cleaning services if required. If you need cleaning outside our regular hours, let us know, and we will do our best to accommodate your schedule.

Cleaning Process & Customisation:

  • Yes, you can. We understand that every client has unique preferences and needs when it comes to cleaning products. Whether you have allergies, sensitivities, or simply prefer a particular brand or formula, just let us know. We’re happy to accommodate requests for specific cleaning products or avoid using those you’d rather not have in your home.

  • Absolutely. We believe in tailoring our services to suit your lifestyle and requirements. If there are particular areas in your home that need extra attention or if you want to concentrate on high-traffic zones, we can adjust our service to meet your expectations. Our flexible cleaning plans allow you to prioritize the spaces that matter most to you.

  • Yes, we do. Whether you need a comprehensive deep cleaning for a special occasion or a one-time refresh to tidy up your living space, our team is equipped to provide both. We offer detailed deep cleans that address every corner of your home, as well as one-time services designed to give your space a quick, effective clean.

  • While we offer a wide range of cleaning services to ensure your home is spotless, our standard cleaning packages do not include dishwashing or emptying the dishwasher. We focus on delivering thorough cleaning of living spaces and other key areas of your home.

    If you have any further customization requests or specific concerns regarding our cleaning process, please don’t hesitate to contact us. We’re here to ensure that our service meets your individual needs with the highest standard of quality.

Trust & Safety:

  • Yes, all of our cleaning professionals are fully insured and undergo thorough police background checks. This rigorous screening process is designed to ensure that every member of our team meets our high standards of reliability and professionalism, giving you complete peace of mind.

  • It is entirely up to you. Whether you prefer to be present during the cleaning or not, our team is equipped to work efficiently and respectfully in your absence. We have established secure procedures to ensure your property remains safe and undisturbed regardless of your presence.

  • While we take every precaution to protect your belongings, accidents can occasionally happen. In the unlikely event that something is damaged during our service, we commit to addressing the situation promptly. We will arrange for an immediate replacement or repair, ensuring that any issues are resolved to your complete satisfaction.

Pricing & Payments:

  • We use a flat-rate pricing model rather than an hourly rate. This ensures that our focus is on completing a comprehensive checklist of tasks rather than limiting our service to a set amount of time. This approach allows us to deliver consistent, high-quality results tailored to each property’s needs.

  • We will issue an invoice detailing the service cost, which can be paid via bank transfer.

  • Please refer to our policy page for more information on cancellations and rescheduling.