Our policies

Cancellation Period:

Clients must provide a minimum notice of 48 hours prior to the scheduled cleaning appointment to cancel or reschedule without incurring a cancellation fee. This allows us ample time to adjust our schedule accordingly.

Cancellation Fee:

Cancellations made within the specified notice period will not incur any fees. Cancellations made with less than 48 hours notice may be subject to a cancellation fee equivalent to 50% of the total service cost. Cancellations made with less than 24 hours notice may incur a fee equivalent to 100% of the total service cost. The cancellation fee will be invoiced to the client directly.

No Show Policy:

Clients who fail to be present at the scheduled appointment or leave access via a key or door code to the house without prior notice will be considered a "no-show" and may be charged the full service fee.

Exceptions:

We understand that emergencies and unforeseen circumstances may arise. In such cases, we will assess cancellations on a case-by-case basis and may waive the cancellation fee at our discretion.

Invoice due date:

Payments are due on the specified due date indicated on the invoice.

Accepted payment methods:

We accept direct bank transfers.

By scheduling a cleaning appointment with us, you confirm that you have read, understood, and agreed to our policies. We truly appreciate your support and understanding. We look forward to working together to create a cleaner, greener home.